Shipping & Returns

 

Shipping Domestic

All shipments are packed to make a safe journey. However, shippers such as FedEX can break things. Upon receipt of package, open it immediately. If there is any damage and you want the part replaced, a claim must be flied with the shipping company, ie: FedEx. While the claim is processed there are two options:

1) Have a second piece mailed out to you. When the claim is filed and the insurance is refunded to you, the second piece will be refunded as well. So, the second piece is free, but the claimed insurance is then paid back to PCD.

2) Wait until the claim is filed and refunded to PCD for a replacement part.

Deliveries and pick ups are set up by the client. PCD may be able to assist in recommending companies if needed.

Items waiting for pick up will be held for 3 business days. After three days a $25 per day holding fee will be applied. All fees will need to be paid before item is released for shipping.

Shipping International

International orders must be arranged through the contact us link at the top.

Returns

We strive to make our returns and exchange process as easy as possible. Please email us at hello@patrickcaindesigns.com if you have questions about your order.

Due to the unique nature of our handmade furniture, all concrete, aged and polished pieces are unique and there is a chance you receive a piece slightly different than you expect or see in the sample pictures. We cannot accept returns or exchanges due to these variations.

We offer to exchange any items that do not meet industry standards for the exact same item, provided they are returned within 14 days of original shipment date and in all the original packaging.

For shipping errors, we will provide a replacement at no cost.

Restocking Fee
All items will be inspected upon return or exchange. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition.

Proof of Purchase
Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the original form of tender.

Custom Orders
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed. The final 50% will be due prior to shipping.

Floor Samples
All floor samples are sold “as is.” Payment is required in full at the time of purchase. All store floor samples are final sale and cannot be canceled, returned, exchanged or repaired.

Shipping & Handling
Shipping and handling charges are nonrefundable. Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable.

Delivery Accessibility
The customer is responsible for making sure the item can fit in the room of choice and can be delivered through all entry points by verifying building access and all doorway measurements.

We reserve the right to restrict or disallow exchanges or refunds for any reason.